Hospitality That Builds Belonging: KPIs + Simple Training Practices

Watch this practical hospitality deep dive with Michael (RCC Network Manager) and Eve Wachhaus of Adamah (Pearlstone & Isabella Freedman). Explore retreat center KPIs like RevPAB, occupancy, and conversion rates, using NPS for guest feedback, and training tools like the 10–5 Rule and HEART Method to measure success and create genuine belonging.