Call begins at 1:30 p.m. Eastern Daylight Time (EDT)

Our Community Calls provide peer support, discussion forums and guest workshops for retreat center leaders. To join us on a Community Call, please subscribe to the mailing list. You’ll receive a reminder email with the Zoom link the day before each call.

Facilitators: Eve Wachhaus

Topic: Retreat Centers and Hospitality

We talk a lot about the why of retreating. It's transformative value, our deeply held missions, visions, and values. Our brilliant programs! We often talk less about the how of retreating. All the expense of hospitality staff, utilities and building upkeep. The revenue goals. Facility maintenance and improvements. Lodging. Meeting Space. Staff training. And OH! The Food! It's all so time-consuming and expensive. 

Many folks deep in knowledge about programs and practice tell me they feel less assured when it comes to hospitality operations. Ever feel some imposter syndrome when talking about your hospitality KPIs, NPS scores, and COGSs?  In our time together, we can talk about what retreat center hospitality is, how we can use hospitality benchmarks, and a few hospitality skills to start using today.