Adamah, North America’s largest faith-based environmental organization, brings its mission to life through a culture of hospitality rooted in belonging, care, and connection to the earth. Hospitality is practiced by every staff member, showing up in warm greetings, thoughtful responses, and shared responsibility for creating welcoming spaces. By tracking key metrics like RevPAR, Bednights, and Net Promoter Scores, Adamah ensures its guest experience is both mission-aligned and sustainable. Under the leadership of COO Eve Wachhaus—who brings 34 years of hospitality expertise—Adamah’s commitment to HEART-driven service nurtures a community where guests and staff alike feel valued and at home.

On this call, the RCC Stewardship Circle member Kirstin Vander-Giessen Reitsma led a community discussion about hospitality. Participants pooled their collective wisdom to expand their thinking about the meaning of hospitality and how to address hospitality-related challenges.