“Hospitality is more than a department — it’s a philosophy. It’s the art of welcoming, listening, and creating spaces where every guest feels valued and at home.”

On this call, the RCC Stewardship Circle member Kirstin Vander-Giessen Reitsma led a community discussion about hospitality. Participants pooled their collective wisdom to expand their thinking about the meaning of hospitality and how to address hospitality-related challenges.